Evri Tracking Not Working? Fixes and Solutions
Troubleshoot common Evri tracking issues with our comprehensive guide. From invalid tracking numbers to delayed updates, we cover all the solutions you need to get your tracking working again.
Quick Fixes to Try First
Common Tracking Issues and Solutions
"Invalid Tracking Number" or "Not Found"
The most common issue when tracking numbers aren't recognized by the system.
Possible Causes:
- • Typing errors in the tracking number
- • Tracking number not yet active in the system
- • Parcel sent via a different courier service
- • Old or expired tracking number
Solutions:
Verify the tracking number
Check your email or SMS for the exact tracking number. Copy and paste it to avoid typos.
Wait for system updates
New tracking numbers can take 24-48 hours to appear in the system after dispatch.
Confirm the courier service
Make sure your parcel was actually sent via Evri and not another courier service.
Tracking Information Not Updating
Your tracking number works, but the status hasn't changed for days.
Why This Happens:
- • Parcel stuck at a sorting facility
- • Delays due to high volume periods
- • Weekend or holiday processing delays
- • Technical issues with tracking system updates
What to Do:
Be patient during busy periods
Christmas, Black Friday, and other peak times can cause delays in both delivery and tracking updates.
Check multiple times per day
Tracking information can update at any time as parcels move through the network.
Contact Evri after 5-7 days
If there's no update for a week, contact Evri customer service directly for investigation.
Website or App Not Loading
Technical issues preventing you from accessing tracking services.
Quick Technical Fixes:
When to Contact Evri Directly
Remember, we're an independent tracking service. For these issues, you'll need to contact Evri's customer service:
- Parcel missing or lost (no updates for 7+ days)
- Delivery issues or failed delivery attempts
- Damaged or incorrect parcels
- Redelivery requests or address changes
Evri Customer Service: 0330 808 5456 | Website: myevri.com
Preventing Future Tracking Issues
Save tracking numbers immediately
Screenshot or save tracking numbers as soon as you receive them to avoid losing them.
Verify courier service before tracking
Confirm your parcel is being sent via Evri before using Evri tracking services.
Keep dispatch notifications
Don't delete emails or SMS messages containing tracking information until after delivery.
Still Having Issues?
If you've tried these solutions and still can't track your parcel, try our tracking service or contact us for help.